Customer Assurance

Refund & Returns Policy

Quality Products & Hassle-Free Shopping Experience

At MX, we are committed to delivering quality products and a hassle-free shopping experience. If you receive a damaged, defective, or incorrect product, we're here to help.

1. Shipping & Delivery

We ship across India through trusted courier partners.

Orders are typically dispatched within 12–24 hours, subject to stock availability.

Delivery timelines:

  • Maharashtra & Gujarat: Within 24 working hours
  • Metro Cities: 3–4 working days
  • Rest of India: 2–4 working days

Shipping is free unless otherwise mentioned.

2. Returns & Replacements

Returns are accepted only if:

  • You receive a damaged or defective product.
  • You receive an incorrect item.
  • The issue is reported within 2 days of delivery.

Products must be returned with the original packaging, accessories and invoice. Our technical team will inspect the product before approving a replacement or refund.

3. Refunds

Refunds are processed when:

  • A replacement is not possible.
  • The order is cancelled before dispatch.
  • The ordered product is unavailable.

Once approved, refunds are initiated within 2 working days to the original payment method.

4. Order Cancellation

  • Orders can be cancelled before dispatch.
  • Once shipped, cancellation requests cannot be accepted.
  • If payment fails but the amount is deducted, it will be automatically refunded by your bank as per their processing timeline.

5. Please Note

  • Delivery delays caused by courier partners or unforeseen circumstances are beyond our control.
  • Products returned without original packaging or proof of defect may not qualify for a refund or replacement.
  • Each return request is subject to product inspection and approval.

6. Need Assistance?

For any questions regarding shipping, returns or refunds, our support team is happy to assist you:

MX Socket